Ocean Perfumes ship only within the United Kingdom at this time. Orders will be shipped via Royal Mail Service. Most packages arrive at your chosen destination within 3 days but can take up to a week. If the goods are to be rejected in the time limit set above, the Customer shall comply with the return procedure as defined below. Ocean Perfumes will not accept any returned goods should the return not follow the aforementioned return procedure. Returns The Customer must send all returns within 14 days of receipt to; Returns Dept, Ocean Perfumes, 19 Aldgate, Ellesmere Port, Cheshire CH65 8EF Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Ocean Perfumes before the refund or replacement can be issued. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Ocean Perfumes before the partial refund can be issued. In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges All of the products showcased throughout Ocean Perfumes are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or copies. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us.   Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at info@ocean perfumes.co.uk from the email address to which you would like notice sent. By using Ocean Perfumes after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use. If you have questions about the privacy statement, or the content or practices of our website, you can contact us at: 19 Aldgate Street, Ellesmere Port, Cheshire, CH65 8EF